Couture Pin Lacquer Red HARLOW Up 01 65wq07

Answer Suggestions from your knowledge base.

Black 5 Kern Ladies 5 Suede Dance Eva Werner Shoes zc8xW7wcP

The Zendesk Support Answer Suggestion app analyzes your ticket subject and looks through your Help Center content to suggest relevant articles and surface them right next to the ticket. Your agents won't get caught not knowing an answer to a customer's question if the answer is in your Help Center.

Your agents can click any of the suggested articles to view them. A quick drag-and-drop enables them to add the article to their ticket response. With the Answer Suggestion app, your agents can answer customer questions faster and more accurately.

For any questions, please email Country Shoe WHT US Blk Charged Rhino Women’s Under M 2 Running Armour Venetian Dpl Cross Bandit Gray Blue qwf4YH8.

By enabling this app, You agree to the Built by Zendesk Terms of Use.

Silk 9cm Satin Women Fall Shoes YC L Wedding FY562 Blue Classic Pumps Spring Kitten Ribbon Heels CPnW0x

App Details

1 month ago
5 months ago
When evaluating the functionality of Zendesk, this app fit one of our key requirements. However, now that we've been using it, I'm very disappointed. It seems it almost never finds matches from our knowledgebase. The app only evaluates the subject line of the ticket, and because we're primarily using Zendesk for chat most of our subject lines are "Missed chat with John Smith" or "Offline Message from Jane Doe". Is there a way to fix this, and get real matches from our knowledgebase?
Earth Hydra Soft Hydra Black Leather Earth Black Soft Leather rrwqU1PR

Want to get your App in the marketplace?

Find out more about the possibilities of getting your App in our Marketplace
Couture Pin Lacquer Red HARLOW Up 01 65wq07
HARLOW 01 Pin Lacquer Up Couture Red